Out of the Blue
Relax Eat Dive

Frequently Asked Questions

 

RESERVATIONS AND BOOKINGS

How can I make a reservation?
You can make an on-line booking or inquiry by going directly to our Quick Booking Form at the bottom of every page or by selecting either the "Book Now" or "Enquire" link on the individual Villas pages. We will then immediately follow up with further details, answers to questions, as well as instructions regarding payment of the required deposit (including payment by credit card through our on-line secure link).

You can also contact us directly by phone, fax, text message or email using the contact information at the bottom of every page.

Are there any taxes or service charges added to your rooms rates or other charges?
12% VAT (Philippine Value Added Tax) is added to your accommodation charges. There is no additional service charge fee, but a tip is always welcome if you feel it is well deserved.

Must I book a minimum number of nights?
A 2 night minimum applies for standard weekend bookings and a minimum number of nights (as displayed on our Rates and Availability page) applies at peak periods such as Christmas, New Year, Chinese New Year and Easter.

What is the maximum number of people I can book in your villa?
Usually the maximum is 2 adults per bedroom, plus most rooms can accommodate an extra bed or cot for children or infants. But we understand that different groups have different needs and we will work with you to find the best combination of accommodation to meet your priorities.

ACCOMMODATION AND INCLUSIONS

Is breakfast included in your villa rates?
Yes, a full cooked or continental breakfast in our restaurant, The Verandah, is included in the room rate, but limited to two (2) persons per bedroom for your selected villa.

Do you have WiFi and what is the cost?
Free WiFi is available throughout the resort as well as in your villa. Each villa also has its own LAN connection point.

Do you have cable TV?
We provide a free cable TV service with 60+ channels, far more than you would usually get in a metropolitan hotel.

Do you have twin share beds in your rooms?
Several of our villas offer twin-bed configurations in some rooms. Please refer to the individual villa descriptions in our Villa Comparison page. There is no extra charge for the twin bed set up.

What is the cost for an extra person or bed?
An extra person or single bed can be added to most rooms for US$25 per night plus 12% Philippine VAT. Full cooked breakfast is included. A baby’s cot (3years and under) is $10 per night plus US$12 VAT. There is no charge for children 3 years or youner sharing a bed with an adult.

Can I bring my pet?
For the comfort of all of our guests no pets are permitted within the resort.

RESORT LOCATION AND LOCAL FACILITIES

Is Out of the Blue close to the beach?
We are just 30 meters back from Small Lalaguna Beach.

Do you have many stairs at Out of the Blue?
Our highest villas, which have spectacular views, are the equivalent of a 6 to 7 storey climb, whereas the Spa Villas are barely above sea level. Please note that the restaurant is about halfway up, and we have both an upper level and a lower level pool, so stairs are not a major issue when moving around within the resort.

How far away is Sabang?
We are about 800 meters from Sabang, which is the next beach along.

Is there good night life in Puerto Galera?
There are lots of bars, sports bars, restaurants, and discos in and around Sabang Beach, which is noted for its colorful night life..

Do you have shops nearby?
Along the beach and in Sabang there are many small stores, including a general store, fast food places, and a fresh food market.

How far away is White Beach?
White Beach is about 40 minutes away by bangka (outrigger boat), which costs about $40 for a return trip; the boatman will wait for you.

CREDIT CARDS, CURRENCY EXCHANGE AND ATMS

Do you accept credit cards or other non-cash payments?
We accept Visa, Mastercard, AMEX and JCB credit cards as well as Western Union and direct bank transfer. There is a 3.95% bank surcharge imposed on credit card payments.

Do you accept Paypal?
No, not at this time.

What currencies do you accept?
We prefer US Dollars or Philippine Pesos, but we will accept or exchange cash in most other major currencies at the prevailing "street" exchange rate - which is better than airports or major hotels!

Can I easily exchange currency nearby?
There are several money exchanges in nearby Sabang.

Do you have ATMs in Puerto Galera?
Yes, there are several, but they are not always on-line and only P10,000 can be dispensed at a time, and a service fee is imposed depending upon the card you use. Best not to rely solely on the local ATMs.

TRANSPORTATION AND MEETING UP

How do I get from Manila to Puerto Galera and how much does it cost?
There are several options, details and costs of which can be found on the Transport page.

How do I go by a public boat (bangka) from Batangas to Out of the Blue?
You take a bangka from the Batangas Pier terminal to Sabang Beach. Ask any porter or official and they will show you where to book your ticket and direct you to the air conditioned waiting area. The first bangka departs at about 7am and the last at about 4pm. The morning is usually the best time to catch a bangka as they run more frequently, approximately every hour or so.

If I take a public boat from Batangas, how do I get to Out of the Blue from Sabang Beach?
Call or text us (contact numbers below) after you book your bangka to Sabang and we will meet you at Sabang Pier with a small board showing your name. Let us know how many bags you have. Alternatively you can use one of the freelance porters, who would expect a tip of about P100 to carry two bags for you.

Can I drive my car to Batangas and take a private boat (bangka)?
You can drive to Berberabe beach, just past Batangas, where we can have a private bangka waiting for you. Ask us for directions if you need them.

Can I travel by boat after dark?
Not by public bangka. Private bangka is permitted, depending upon the weather conditions.

SPECIAL PACKAGES - WITH OR WITHOUT SCUBA DIVING

Can you provide me with a combined scuba and accommodation package?
Certainly, just tell us what you would like and we would be delighted to put together a diving package for you. Apart from diving, we host a lot of honeymooners, and even the occasional wedding party, presided over by the local Mayor. We also cater to gourmet food/wine weekends, corporate retreats, and tour groups.

BEST TIME OF YEAR AND OTHER ACTIVITIES

What is the best time of year to come to Puerto Galera?
The hottest period is from May to August. The coolest period is from December to February. The clearest water for diving is June to November.

What activities are available if I am not a diver?
Snorkelling, swimming, sun bathing, hiking, sailing, trekking, jet skis, golf, shooting range, massage, manicure/pedicure and other spa treatments, beach picnics or go for a run with the local chapter of the hash house harriers. You could also try relaxing, if time permits, and let our staff serve you breakfast in your room, cocktails by the pool, or the many other diversions available without leaving the resort . Please see our Activities page for further information.

HEALTH AND SAFETY

Are medical facilities and medical supplies available in Puerto Galera?
Yes, there are medical clinics nearby in Sabang and in the main town area of Puerto Galera and most medications can be purchased at the local medical dispensaries. A good local dentist is also available.

Is Malaria a problem in Puerto Galera?
We do not have a malaria problem in or near Puerto Galera, in fact the Philippines has suffered much less than most other nations in the region from any of the epidemics which have occurred in the past two decades - including the global financial crisis!

Is there terrorist activity near Puerto Galera?
No, terrorist activity is largely confined to a small region in the south, a great distance from Puerto Galera. In fact, the Puerto Galera area is much safer than most capital cities anywhere in the world!

CANCELLATION POLICY

What is your cancellation policy?

For a full cancellation our standard policy is as follows:

If cancelled more than 30 days before arrival date, 75% of the deposit may be re-used on a replacement equivalent booking.

If cancelled 30 - 15 days before arrival date, 50% of the deposit may be re-used on a replacement equivalent booking.

If cancelled 14 - 7 days before arrival date, 25% of the deposit may be re-used on a replacement equivalent booking.

If cancelled less than 7 days before the arrival date, the full deposit amount held will be retained as a cancellation fee.

For cancellations after check-in, a cancellation fee of 50% of each cancelled night's accommodation cost will apply.

Please note that any replacement bookings, as per the above, must be within 6 months of the original arrival date.

Cancellations due to severe weather conditions preventing travel to the Philippines or Puerto Galera are always treated specially with a cancellation credit of 100% normally being provided.

Please note special conditions apply to packages.

We recommend all travelers consider purchasing separate travel insurance to fully protect themselves against illness, injury, weather or any other events that may prevent them travelling as planned.



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